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Ultimate Fort FAQ'S

How much space do I need:

The Ultimate Fort is 220cm length, 220cm width and 2

  Are you fully insure, what happens if a child gets hurt

 Can the Ultimate Fort be used inside and out?

Yes, as long as the weather is permitting – it must be a dry surface, dry weather. There must be enough space to circle the full Ultimate Fort whether indoors or outdoors. The surface must be flat with lo loose parts – mats/tripping hazards

 Do we charge for cancellations?

No cancellation fee is applied but we do need as much notice as possible when cancelling. All deposits and subsequent payments are non-refundable in case of a cancellation.

I’ve booked an outdoor session but it’s raining – what happens?

If it’s raining and the part is not cancelled, if there is adequate space inside then the castle can be put-up indoors. If there isn’t enough space, then the

Can we keep the castle overnight?

No the castle is to be dropped off and collected on the same day – we may be able to accommodate depending on circumstance, but there will be additional fees to pay – please email as early as possible to arrange this info@eco-tots.co.uk

We want a last min castle to make the day perfect, can you accommodate? Give us a call on 07946530782 or email us at info@eco-tots.co.uk and we will try accommodate you.

What are you’re delivery and pick up times: These will be discussed at the time of your booking depending on the times of your party.

What are our normal operating hours? 9am – 5pm Monday to Friday. Please leave a voicemail or send an email out of hours and we will get back to you as soon as possible.

Does the castle need to be screwed together/ sockets/electricity etc?Nope the castle has a very simple and effective slot and lock in method – no screws needed. No electricity required either.

How much does a party cost? Parties start from £200 – see here for more information.

 What are appropriate ages for the castle? Castles are suitable from

 Are the forts safe? Yes, the simple slot and play system means there’s no need for any fixings or glue. We’re making sharp edges, small bolts and picky screws a thing of the past. While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with fun, not hospital visits.

Can I borrow the castle and charge people to use the castle? No – the castle is for private hire and the use by your guests only

Do I have to set up the fort myself? No included in the price is the assembly, clean and dismantled by myself or a member of my team.

How much notice do I need to give to book a fort?As much as possible, bookings fill up super quick especially in summer.